PA Group USA, Gold Certified Partner for Microsoft Dynamics AX ERP, announced the acquisition of Cloud Nine Solutions, a Certified Partner for Microsoft Dynamics CRM. This partnership will strengthen PA Group USA’s IT consultancy business for the CRM Customer Relationship Management sector, of which Gartner Inc. has predicted to increase faster than any other company in the same sector for next year.

“I am very satisfied with this acquisition because it allows us to access key public sectors such as economic development and education, which are strategic for our growth,” commented PA Group USA CEO Jon Buchan. “As we continue to learn what a true customer satisfaction really means, we realize that systems of records (SOR) are not doing their homework and therefore engagement systems are needed to build customer confidence and maximize profit margins. Cloud Nine has well exemplified what innovative systems of engagement are and we can not wait to start working with them “.

PA Group USA was also welcomed into the new Microsoft Cloud Solutions Provider (CSP) program that grants some Microsoft Partners the ability to provide more in-depth customer service levels. Microsoft CSP Partners act as a one-stop shop for subscriptions, value-added services, support and billing for all Microsoft cloud products such as Office 365, Azure, and online Dynamics CRM.

The Cloude Nine Solutions team is recognized worldwide for their work with economic development organizations as well as working with the manufacturing industry ...